Website & app support

Need a hand?

Tell us what happened, whether you used the website or iPhone preview, and the screen you were on. For app issues, include the iPhone and iOS version. Please do not send payment details, passwords, private invitation links or identity documents.

Email the founding team

hello@chasingsunsets-ibiza.com

Use the subject “Chasing Sunsets app support”. This is the attended founding-team inbox for Chasing Sunsets.

Before you write

Close and reopen the app.
Check that your iPhone runs iOS 17 or later.
For map display issues, confirm the device has an internet connection.
For saved-item issues, remember that version 1 stores plans only on the current iPhone.

Listings, bookings and preview passes

The public website does not use fictional event inventory. If no authorised listings are available, it shows an honest empty state. For an external venue or supplier purchase, contact the party named on that booking for entry, cancellation or refund support.

The current iPhone preview and private test tools may contain clearly labelled sample passes or test records. They are not reservations, supplier credentials or proof of entry, and Chasing Sunsets does not take public customer payments in the current release.

Safety and urgent help

Chasing Sunsets is a planning tool, not an emergency or travel-safety service. For an immediate safety, medical or police issue, contact the appropriate local emergency service.

Support information last updated: 25 July 2026.