Need a hand?

What happens after a report

The founding team manually reviews the reference, page and evidence you provide. We may correct or unpublish content, ask the named supplier to clarify its information, preserve an audit record or explain which party controls the next step. Reporting does not automatically cancel a supplier booking or guarantee a refund.

The founding team owns launch-day triage. Supplier, access, payment or safety-sensitive reports are escalated for manual review as soon as practical. Chasing Sunsets may ask for an order or listing reference, the supplier shown at handoff and evidence of what happened. Never email full card details, passwords or identity documents.

Disputes, cancellations and refunds

• External supplier purchase: contact the named supplier first because its terms control the booking and refund. Chasing Sunsets can document and route the issue but cannot issue the supplier’s refund.
• Future Chasing Sunsets payment: include the order reference and reason. Support will identify the contracting party, preserve the record and, where Chasing Sunsets controls settlement, can hold an unsettled supplier payout while the case is reviewed.
• Cancelled or materially changed event: the offer-specific terms and non-excludable consumer rights apply. The live checkout must show those terms before payment.
• Provider subscription: cancellation will be available through the Stripe billing portal and normally stops the next renewal. Final refund and cooling-off wording must be approved before paid plans open.

A chargeback does not automatically prove either party’s account, but Chasing Sunsets will preserve relevant records and respond through Stripe where it controls the payment. Nothing on this page limits rights that cannot legally be limited.

Before you write

• Close and reopen the app.
• Check that your iPhone runs iOS 17 or later.
• For map display issues, confirm the device has an internet connection.
• For saved-item issues, remember that version 1 stores plans only on the current iPhone.

Account deletion

Confirmed account holders can start and track a deletion request at chasingsunsets-ibiza.com/account/delete. Sign in to the account you want deleted; the request is attached only to that authenticated account and shows a durable reference. If you need to withdraw an active request before processing is complete, email the founding team and include that reference.

Listings, bookings and saved plans

The public website does not use fictional event inventory. If no authorised listings are available, it shows an honest empty state. For an external venue or supplier purchase, contact the party named on that booking for entry, cancellation or refund support.

Include the listing, enquiry, proposal or order reference when one is shown. For cancellation or refund help, say where payment was made and name the supplier shown at handoff. Never send full card details.

A saved place or My Night plan in the iPhone app is not a reservation, supplier credential or proof of entry. Chasing Sunsets does not take public customer payments or issue tickets in version 1.

Safety and urgent help

Chasing Sunsets is a planning tool, not an emergency or travel-safety service. For an immediate safety, medical or police issue, contact the appropriate local emergency service.